DAI Your biggest access channel is still a phone queue. And your automation strategy ignores it.
Posted: Fri Jul 03, 2026 5:30 am
Here is something I did not expect when I started mapping healthcare intake workflows two years ago. Despite all the investment in portals, apps, chatbots, and patient engagement platforms, the phone is still how most patients access healthcare. 
Source: https://www.druidai.com/blog/ai-voice-a ... run-itself